Measure the packed parcel

Include the item, protection, box and accessories when measuring and weighing. Carriers may use dimensional as well as actual weight and may charge for specific services or locations. Obtain a current quote using the real destination and service details instead of assuming a flat cost.

Pack for the actual journey

Protect corners, immobilize the item and choose a container suitable for its weight and fragility. Separate accessories that could damage the item. Photograph packing where useful, but do not treat photos as a guarantee of a successful claim. Follow the carrier's current packaging requirements.

Check restrictions

Batteries, liquids, aerosols and other materials may have special transport rules or be prohibited. International shipments can create customs and documentation obligations. Do not misdescribe contents or value. If you cannot determine a compliant shipping method, do not list the item for that destination.

Close the records

Keep the carrier receipt, tracking reference and transaction details privately. Know the platform's dispatch and delivery evidence requirements. Use official carrier channels for claims and check deadlines directly. Do not share buyer addresses publicly or use them for unrelated marketing.

Before you act

  • Write down the assumptions that would change this decision.
  • Confirm current requirements with the relevant official source or a qualified professional.
  • Keep sensitive documents out of public links and unknown forms.

Primary sources & further reading

Editorial review: November 2026. Sources are background guidance, not endorsements of this site. Check current local requirements.